Destroyed By Best Efforts

02/07/2022 Collected and organized by Valmeek Kudesia

• Fallacy of attributing performance of system to "willing workers" or workers' "best efforts"

• Obscures management's unmet responsibility to improve system

• In reality, "willing worker”

  • wants to do a good job

  • success directly limited by the nature of the system working within

• Real and sustainable improvement from willing worker or "best efforts" requires

  • management improve system beginning with small then larger efforts

  • [[knowledge-about-variation]]

See "Red Bead Experiment" by Deming