02/02/2022 Compiled by Valmeek Kudesia
Collect relevant data and information
Arrange gathered information and data to facilitate retrieval and analysis
Analyze data and information to add value to customers
Organizations develop better ways of serving customers, product delivery etc using information
Organizations reassemble data and information in new meaningful ways
Data and information available in desired format
Data and information delivered to end user in desired format
Enhanced visibility of existing actions and work
Mirror existing capability to perform action and work
Define new customer relationship, services, actions, work, and products
Enhanced visibility of "patients that I know need me"
Mirror or enhance existing capability "what I do for patients who I know need me"
New relationships or actions in "what else could I do for patients who need me or which other patients need me?"
Jeffrey F. Rayport and John Sviokla. Exploiting the Virtual Value Chain. HBR 1995