Identity and Behavior of a Clinical Organization

02/02/2022 Compiled by Valmeek Kudesia

Identity

• We are a high-performing clinical model

• We are a clinical organization where every individual

  • Owns the outcomes of their patients

  • Continually learns what actions improve their patients' lives

• Therefore, (some of) our behaviors

  • We anticipate and meet our patients' needs before those needs escalate to acute/crisis care

  • We accelerate our patients' recovery from every episode of acute/crisis care

Identity in Action

• Focus "what" is good, not "how" is done; avoid reinforcing "Failure Demand"

• Start by role and aggregate "good actions"

• Use as the basis for implementation of data and technology

• See example below